Refund Policy
Simple beta refund rules for lecture pack orders.
Important beta refund notice
Refunds are eligible before the final files are delivered. Once your customized lecture pack has been delivered by email, refunds are generally not available except for duplicate payment, failed delivery, or clear technical issues.
Full refund before delivery
If you request a refund before your final lecture pack files are delivered by email, you are eligible for a full refund, even if manual preparation has already started.
After delivery
Because delivered lecture packs are customized digital study materials, refunds are generally not available after the final files have been delivered.
Exceptions after delivery
We may still review refund requests after delivery in cases such as duplicate payment, failed delivery, corrupted files, or a clear technical issue that prevents access to the delivered pack.
If there is an issue with your pack
If your pack has a formatting issue, missing section, or delivery problem, contact support and we will try to fix or resend the pack.
Monthly beta
Monthly beta access can be cancelled before the next billing cycle. Refunds for already-delivered monthly lecture packs are generally not available.
Processing time
Refund requests are reviewed manually during beta. Response times may vary.
How to request a refund
- Email support@activerecallengine.com
- Use the same email used at checkout
- Include your order details
- Explain the issue clearly
- Attach screenshots if needed
Important note
This refund policy may be updated as the beta workflow, checkout system, and delivery process are refined.